Frequently Asked Questions
Everything you need to know about your DuRoBo tech experience.
What is the standard shipping time for DuRoBo electronics?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take between 7-14 business days depending on your location.
Do my electronic devices come with a warranty?
Yes, all DuRoBo products come with a standard 12-month manufacturer's warranty that covers hardware defects and technical malfunctions under normal use.
What is your return policy for opened gadgets?
We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronic items.
How can I track my order status?
Once your order ships, you will receive an email containing a unique tracking number and a link to our logistics partner's portal to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For high-value electronics, we also offer financing options through Klarna and Affirm.
Are your products compatible with international voltage standards?
Most of our electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting our support team to ensure compatibility with your region's power outlets.